Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Return (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.

Notes

Customised orders or personalised items are not entitled to refunds.
If the return is caused by the consumer, the consumer shall bear the freight. The exact cost depends on the delivery company you choose.

If, due to us, the goods received are damaged or incorrect, the consumer is not responsible for the resulting freight.
Refund (if applicable)

Upon receipt and review of your return, we will send you a receipt notification via email. We will also notify you of the approval or refusal of the refund. If you are approved, your refund will be processed and the credit will be automatically applied to your credit card or original payment method within a certain number of days.

Delayed or missed refund (if applicable)
If you have not received your refund, please check your bank account again first.
Then contact your credit card company, it may take some time for your refund to be officially released. Next contact your bank. It usually takes some processing time before a refund can be made. If you’ve done all of this and still haven’t received your refund, please contact us at ltm@rgyes.cn

Please contact our customer service at ltm@rgyes.cn for a return address.